Customer Service

Paradise Dreamz is the Canadian Distributor for
Paradise Dreamz Machine Embroidery Threads  

 All prices are in Canadian dollars.

SHIPPING...We use Canada Post to ship all orders.  In some cases the cost to ship will appear too high in your shopping cart.  Please note if you've been charged too much we will send you change back via Paypal.

Before you abandon your shopping cart please contact Michele at for an accurate  shipping quote.

SPEND $100.00 or more and receive one COLOUR CHART FREE

Customer Service   Our business hours are:   10:00 a.m. and 6:00 p.m.  Monday thru Friday.  Please feel free to drop us a line to share your thoughts on the site, all comments welcome.

MAILING INSTRUCTIONS for customers who wish to send cheque or money orders please email to make proper arrangements.

All orders will be processed and shipped as soon as your personal cheque is cleared with the bank.   


BACK ORDERS:  Paradise Dreamz is in the process of retiring.  No back orders will be filled.  If by chance you were able to purchase a product that is out of stock, we will promptly refund your money via Paypal.



Paradise Dreamz offers the following Returns Policy:

Software and Embroidery Designs are not returnable unless they are defective.  If that is the case we will replace the software with a new one of the same program or design.  Any order that was custom cut, such as stabilizers, elastic, fabric etc. is subject to a $15.00 re-stocking fee.  Any product that comes in a sealed package are returnable if the package has not been opened or dampered with in any way. 

Our prices are fair and competitive and our products are of the highest quality and value available.  However, Due to fluctuations in market conditions beyond our control, prices are subject to change without notice.  We will always attempt to inform you of any price changes when you place an order.  All merchantise will be shipped and invoiced at the lowest prevailing price.

Paradise Dreamz is not responsible for typographical errors.

Customers are responsible for shipping charges on returns and exchanges.

Paradise Dreamz is an online International business.  Our business hours are Monday - Friday between the hours of 10:00a.m. and 6:00p.m.  Email and we will respond A.S.A.P.
Privacy Statement
Paradise Dreamz is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to with "unsubscribe" as the subject line.Paradise Dreamz does not sell, trade or rent your personal information to others.